1. What is Paper Station?
Paper Station is an online stationery store based in Melbourne, Australia. We specialise in offering a wide range of eco-friendly stationery products, including greeting card sets, notebooks, washi tape, pens, pencils, and more. We believe that eco-friendly stationery can be beautiful, functional, and indulgent while also being kind to the environment.

2. What makes Paper Station products eco-friendly?
All our products are carefully chosen for their eco-friendly qualities. We prioritise using materials such as recycled paper, FSC-certified paper, and materials from sustainable sources. Our products are recyclable, and we also offer reusable options that are designed for a long life. By choosing Paper Station, you can be confident that you are making a positive environmental choice without compromising on quality or style.

3. Do you have your own in-house designs?
Yes, we have our own in-house designs for our greeting cards and card sets. They are designed by owner, Julia Pereira, and printed in Australia with eco-friendly printing companies. 

4. Do you source products from other brands?
Yes, in addition to our in-house designs, we also curate a selection of stationery products from other like-minded brands. We carefully choose brands that share our commitment to sustainability, ensuring that our customers have access to a diverse range of eco-friendly stationery options.

5. Where do you ship to?
We ship our products all around Australia and internationally. Wherever you are in the country, you can enjoy our eco-friendly stationery delivered right to your doorstep. International orders are to select locations.

6. How do you ensure sustainable shipping?
At Paper Station, we are committed to minimising our environmental impact throughout our operations. We partner with carbon-neutral shipping providers, namely Sendle and Australia Post, to ensure that our shipping practices are as sustainable as possible. This means that your orders will be delivered with minimal carbon emissions.

7. What is your partnership with Ecologi?
We have partnered with Ecologi, a B Corp Certified company that is dedicated to making a positive climate change impact. With every order placed at Paper Station, we set aside a portion of the sale to be sent to Ecologi. This contribution helps us support their initiatives for positive climate action. We are able to track our impact and periodically inform our community about the progress we make together.

8. How do I track my environmental impact with Ecologi?
Ecologi began as a subscription service where individuals could track their environmental impact. However, now they have created a platform that allows businesses like ours to support their positive climate work. As a customer of Paper Station, you contribute to our collective impact through your purchase, and we handle the tracking on your behalf.

9. How else is Paper Station committed to sustainability?
At Paper Station, we strive to be a sustainably-minded business in every aspect of our operations. In addition to offering eco-friendly stationery products, we also prioritise using sustainable packaging and mailing materials. We work with partners who share our commitment to sustainability, including our shipping providers and other like-minded brands. We believe in leading by example and encouraging others to make conscious choices for the environment whenever possible.

10. What is recycled paper?
Recycled paper is paper made from post-consumer waste or pre-consumer waste fibres. Post-consumer waste refers to paper that has been used by consumers and then recycled, such as office paper or newspapers. Pre-consumer waste, on the other hand, refers to paper scraps and trimmings generated during the manufacturing process. Recycled paper helps reduce the demand for new raw materials, conserves energy, and minimises waste going to landfills.

11. What is FSC certified paper?
FSC stands for Forest Stewardship Council, an international organisation that promotes responsible forest management. FSC certified paper comes from forests that have been independently audited and verified to meet rigorous environmental and social standards. By choosing FSC certified paper, you support sustainable forestry practices, including protecting biodiversity, respecting the rights of indigenous peoples, and prohibiting deforestation.

12. What does compostable mean?
Compostable refers to materials that can be broken down and transformed into compost through natural processes. Compostable materials are designed to biodegrade under specific conditions, such as in industrial composting facilities or backyard compost bins. These materials break down into nutrient-rich soil, contributing to a circular economy and reducing waste. It is important to note that compostable materials require specific conditions for proper decomposition and may not break down in regular landfill environments.

13. How can I get in touch with Paper Station for further assistance?
If you have any more questions or need further assistance, please feel free to contact us. You can reach out to our customer support team by emailing paperstation.au@gmail.com. We are here to help and provide you with the information you need.